Our Reviews

1

It was not good at all. Had 11am appointment for oil change and tire rotation. It was 3:30 pm before I got out of that place. It’s mandatory I get my oil changed at the dealer for the warranty. This is absolutely unacceptable amount of time.

I felt like I was surrounded by family,

Great customer service. Very honest and upfront about everything.

Our sales guy Tyler was great.did an awesome job nice friendly and professional.

The service at DeMontrond Chevy is great. They are very professional and take care of their customers.

My daughters trail blazer was fixed and quite prompt Oil change tire rotation and the cluster was updated My only issue was the paper work showed the cars repair was completed at 9am But no one called to let us know I finally called at 3:30 to check on the car and was told it was ready Overall I know things happen Thanks CHEVY DEALERS

The service adviser never answered his phone and would not return messages. I had to drive to the dealership to make an appointment for service.

Devin worked hard to find the car we wanted. He is very personable, we liked him a lot. Your dealership is clean, well arranged, and we enjoyed your coffee bar. We were very pleased with our experience at your dealership

Awesome service

Great job techs did great job and answered all my questions.

Willy and a Hispanic mechanic helped me and they weee amazing. Thank you guys again

Willie our Service Advisor was great! He was friendly, knowledgeable and professional. Service did a great job fixing our A/C. Overall Great Experience.

Friendly and got the job done.

I worked with Jake Messenger and he was absolutely awesome. He’s friendly and professional. He was the major reason I bought my vehicle at DeMontrond even though I had shopped other dealers.

I was able to get my car in for an oil change very quickly. Brought it in the very next day, and didn’t take long to do everything needed to do. We always talk to Willie, and he’s so great to help.

Ali was a great help. He was very informative and courteous. When he said to let him work for me, he did and got the deal done.

Thank you for getting us the rental car.

James kept me up to date

Ryan is a good person and salesman. The whole process only took a few hours. I would buy a car from them again, but not for a while.

Friendly employees, service was faster than expected!

Very friendly sales man. Wonderful experience.

Good experience

Easy peasey. Ali was not pushy and very informative about the vehicle. From the receptionist to last hand shake from Manager. Did however encounter moisture in all 4 front head lights. Ali set us up with service tech. Ser ice adviser reached out and we calledback thre times now with no callback for an appointment Hopefully this is settled soon. Sales experience was excellent.

Jasmine was patient with us and made every attempt to ensure the buying process went smoothly.

Great customer service Willie has always been great at communicating with the progress of my truck.

The service is fine, but we made an appointment and had to wait one hour and 45 minutes for an oil change. Something needs to be done regarding the wait time for simple oil changes.

🤙

I was not fully satisfied with the service provided by Walter and Will. However, Christian did an excellent job and took the initiative to move things forward. Additionally, Will provided inaccurate information regarding the status of an email to my loan officer and mentioned that he was unable to obtain a buyer's purchase due to his computer being down for a day and a half. The gentleman that helped us with our onstar was very friendly.

The work was done well but I had scheduled a noon appointment and had to wait 4 hours because the time was not honored. I can't do that again - then I will have to use another company!

I didn’t like the fact the they charge me 33 dollars xtra cause I didn’t fix my truck there while I pay 165 for the check and I’m okay with it paying the 165 for the service I just didn’t like that I pay those 33 dollars more just because I didn’t did the service there.

It took several tries to get someone to answer the phone as 0ur messages went unreturned. After dropping the car off, had to call to check on it the next day because nobody ever called us. We paid for an oil change and noticed after we had picked it up and driven away that they didn't fill the windshield washer fluid. Demontrond Chevrolet service department used to be so good. I don't know what happened.

John was very helpful and knowledgeable

Will was the most professional person I’ve ever dealt with in the car business. Thanks Will and continue to lead.

My salesman was a great help, he went over and beyond to make my deal complete, his name is Walter, than the great financial manager Christin and finally Bill was also great. KEEP UP THE EXCELLENT WORK GUYS 😘😘😘

The salesman told Me one price, & after I got out of the Boiler Room with Your associate from South America the price went up $3000 for the Vehicle, & the interest rates went up 3%, needless to say, I am not a satisfied customer.

Excellent customer service and quick turnaround.

Good service

I love that there was no pressure on buying. They worked with me to try to get me as close as possible to what I’m comfortable on paying a month. Everything went smoothly.

Prompt, friendly and helpful, great job

Very helpful and friendly staff, especially Cassie!!

Very courteous and informative sales staff

Excellent service, Leslie was great

1

it was a Paul was my contact person and he was top notch and professional and made sure everything that needed to be repaired are replaced got on my estimate, and kept me informed through the whole process

From the time I purchased my car to the annual service appointments, DeMontrond Chevrolet in Texas City has always treated me like a valued customer.

Great Customer Service!

Great experience.

Great service fast got me in that A.M. did the recall work and got me out in 2 hours flat.... Thanks.

We’ve got in and out quickly, the issue came when we were told we would need to pay over $1000.00 for a rotor and break job. I called my base certified mechanic and he quoted 400.00

Very friendly and helpful staff at all phases of the purchase. I will highly recommend this dealership to anyone looking to purchase a Chevrolet or other DeMontrond brand.

Jasmine was our salesperson and she was wonderful, Bailey got us hooked up with insurance and Ryan was our Finance magician. Everybody was friendly but professional. Jasmine was a hoot and listened to what we wanted and needed and was able to deliver. Loved the experience.

I was very pleased with the service on my vehicle.

Friendly, courteous

There are several inexplicable delays that significantly slowed things down, such not providing enough information upfront about how long a money wire would take to be available and taking more than a couple of hours to get the proper license plate so I could depart. Otherwise, my man Denzel was fabulous. He spent more than a full day with me, trying to make sure that things went smoothly. He was very knowledgeable about the car and did everything he could to make my extended stay at the dealership pleasant.

Salesmen financial guy every one made me feel at home very professional very kind explained everything to my understanding. I would refer all my friends and family thanks again you guys

Great experience

Awesome people

Good experience did not have to wait long at all.

It's understandable why this service department is so busy... they seem focused on making sure the customer is taken care of.

Great price. Great people to purchase a vehicle.

Jasmine was a pleasure to work with. She was prompt to my initial requests for information on the car and provided the needed pricing information. She was a pleasure to work with.

I brought my car in for service. I was told there was 4 thi gs wrong and it would be 1400 to fix. I said I didn't have it and asked what were the most urgent things. I was told 2 things and it would be a little over 1100. I agreed to those 2 things. I got a call back a few days later saying I needed a transmission. I asked why wasn't I told this before hand. I was told that it was the same problems that could causing the issue. I was asked if I had a warranty. I stated that I have the forever warranty because I bought the vehicle brand new from there. She said she would have to see if they would cover ot. A few days later- I get a call saying it was declined. I asked why she said because I missed getting an oil change. I told her that I only got an oil change one time somewhere else because they didn't have any appointments and it was due and I needed to get it changed. She asked if I had called and informed them that I was getting the oil changed somewhere else. I replied no, because I wasn't told that I had to. I was only told that I had to get it done. I paid almost 30,000 for this car and the first major problem that I have and you will not honor your warranty. I don't think that is right. Bow i am stuck trying to figure out how to pay for a transmission aver paying 1200 dollars for something else that i was told was wrong. Why wasn't i told that there was a few things that could be causing the issue. I have been a loyal customer. I have bought 3 new vehicles from demontrond and I get treated like this?

None

It took 2 hours for an oil change while I was waiting in the waiting room

I was in an out within an hour for an oil change and tire rotation.

They took my vehicle back shortly after I arrived and replaced my battery on my truck.

Awesome salesman was so helpful will be coming back

Service rep was great but prices have become ridiculous

Jasmine was awesome!

For the past 1.5 years, it takes an average of an hour and a half for an oil change and that’s if you make an appointment. There are times I’ve had to call multiple times to schedule an appointment. Leaving a message does no good since no one ever calls you back.

It was goo

Did not fix the issue still having the same issue with my vehicle

Service was really good nice people did not take long I was very pleased.

great job

Courtious and professional service. I would have given 5 stars , but simple oil change took 2 hours.

Excellent

Paint and body shop repainted hood and fender due to paint imperfections

Service advisor Willie is always helpful.. got me in and out in two days rather than four day estimates

Prompt service. Had an appointment and was assisted as soon as I got there.

Willie always present customer service 200% all the time

They have had my new Truck longer than I have took it in for repair on a harness that caused the check engine light to come on and transmission not to shift proprerly day and a half same issue took it back still in the shop they said chevy said they could only repair the harness instead of replacing it because chevy wouldnt pay for it nit a happy camper with Chevy or Demontrond at thus point

The service advisor at the front desk needs more help. He is jungle so many task that he often have to put the customer in front of him on hold for a significant amount of time. Consider hiring a person to take and make phone call so that the service advisor can give their undivided attention to the customer in front of him. Everything else was great.

Awesome service

Had a 9am appointment for an oil change and tire rotation. A 3 hour time span for the job is unacceptable. I plan to find a new source to do the work.

Nobody in the service department seems like they care at all. The good people that work there always leave. Must be a management issue.

Courteous staff,

This is the 5th truck I have purchased from this dealership.

I love the Auto Repair Department, Mr Micheal Olivo, and Ms Bobby Jo. They truly care about their customers I was in an accident October 2025, Then again June 4 2026. Both times it was not my fault. Demontrond, repaired my truck in a timely manner. I will NOT take my vehicles to any other Dealership for maintenance or repairs. Mr Willie was my go to person in the service dept. He now works in the Parts Dept I will be using Ms Casey in the service dept in the near future

Vehicle has an issue that I was told not only by GM, but by the service advisor, that the issue (as was noted by the code sent by Onstar) is a recall issue. The vehicle had been in the possession of DeMontrond (both the service department and the body shop) for nearly 4 weeks. As anyone I have relayed this issue I am having has said "why didn't they take care of it while they had it"? And the only excuse I have been given is they couldn't address it until there was a problem. To me, this is reactive. Not proactive.

Excellent service!

Excellent customer service - Kaysey Carter assisted in setting up an appointment. She got me checked in and kept me informed of the progress and recommended service.

I had an appointment for an oil change. online the price was in the $50.00 range in person it was $110.00. The oil change took over 2 hours. I spoke to individuals that came in without an appointment get serviced and leave before me. Not sure I will be back.

Walter, Christian, Adrian, Aaron, and Will were all helpful throughout our time at the dealership. Whether it was greeting us, checking on us, helping us, or making us laugh, they were readily accessible.

Service personnel were extremely professional and explained the process of repair/replacement of new parts

Took to Long didn’t wash 🧼 my truck didn’t clean windows in front left it nasty I pay 3400 dollars 💵 bill not acceptable in my eyes. Still need a car wash 🧼.Gilmore

Great service I’ve had my car in the north freeway store 3 times, same problem… they couldn’t fix it. Then I took it to your shop in Texas City, and it’s fixed in 2 days!!! Great front service people too!!

the work was top notch and the description of diagnosis was excellent

air bag recall

Awesome service and customer interaction

Christian Kopech and the sales team made the vehicle search and buying process extremely easy. It was by far the best experience I’ve had.

I had my 2022 GMC truck in there for a recall and the "Shift to Park" issue that just about all GM trucks have. I was never told there is a deductible for the extended the warranty. No phone call, nothing!

I arrived early for my appointment and they took my truck in

Price became uncompetitive and very high wait times